Welcome to Velava Naturals. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all purchases and interactions made through our website. By using our services, you acknowledge that you have read, understood, and agree to these terms.

2. Product Information

We take great care to ensure all product details, descriptions, and prices are accurate. However, minor variations in color, texture, or packaging may occur as our products are natural and handmade.

3. Pricing & Payments

  • All prices are listed in INR and include applicable taxes unless stated otherwise.
  • We reserve the right to update pricing at any time without prior notice.
  • Payments are processed securely via trusted third-party payment gateways.

4. Order Confirmation & Shipping

  • Once an order is placed, you will receive a confirmation email.
  • Orders are typically processed and dispatched within [2-5] business days.
  • Delivery timelines may vary based on your location and courier availability.

5. Returns & Refunds

  • Due to the perishable and consumable nature of our products, we do not accept returns.
  • In case of damaged, incorrect, or expired products received, please contact us within 48 hours of delivery for resolution.
  • Refunds or replacements will be provided at our sole discretion after verification.

6. User Responsibilities

You agree not to use our website for:

  • Any unlawful or fraudulent activities
  • Uploading harmful software or code
  • Infringing on intellectual property or privacy rights

We reserve the right to suspend or terminate access for violations of these terms.

7. Intellectual Property

All content on this website — including logos, images, text, and product names — is the property of Velava Naturals and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

Velava Naturals shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

9. Privacy

Your use of the website is also governed by our Privacy Policy.

10. Modifications

We may update these Terms & Conditions at any time. Continued use of our website constitutes your acceptance of the revised terms.

11. Contact Us

For any questions or concerns, feel free to contact us:

📍 Velava Naturals
9/80, Annanagar 3rd Street, Padappai, Near KPM Mahal,
Chennai, Tamil Nadu – 601301
📞 +91 9840480259, +91 8760490776, +91 6385398216
📧 velavanaturals@gmail.com