At Velava Naturals, we’re committed to delivering your orders safely and on time. Please review our shipping policy for details on processing, delivery timelines, and charges.
1. Order Processing
- All orders are processed within 1–3 business days (excluding Sundays and public holidays).
- Once your order is packed and ready, you’ll receive a confirmation with tracking details via SMS or email.
2. Shipping Timeline
- Tamil Nadu & Nearby States: 2–4 business days
- Rest of India: 4–7 business days
- Delivery time may vary slightly depending on your location and courier service availability.
3. Shipping Charges
- We offer free shipping on orders above a certain value (e.g., ₹999).
- For orders below this value, standard shipping charges will apply and be shown at checkout.
4. Delivery Partners
We work with trusted courier partners to ensure prompt and safe delivery. Once your order is shipped, a tracking link will be provided for real-time updates.
5. Delays & Issues
While we strive to deliver on time, unforeseen issues (weather, strikes, remote area delays) may impact delivery. In such cases, we will keep you informed and assist you promptly.
6. Order Tracking
You can track your order through the link provided in your confirmation email or by contacting us directly.
7. Contact Us
For any shipping-related queries or issues, feel free to reach out:
📍 Velava Naturals
9/80, Annanagar 3rd Street, Padappai, Near KPM Mahal,
Chennai, Tamil Nadu – 601301
📞 +91 9840480259, +91 8760490776, +91 6385398216
📧 velavanaturals@gmail.com